Billions Saved Millions Served

Bring AI automation to government, qualifying benefits, verifying income, auditing policy, and managing payments for utilities, taxes, and parking.

Funding delivered

$5,555,333,999,444,888,111,999,222,888,7878

Relief and payment support managed by Promise

Promise works with Utilities, Government Agencies and other partners

State of Washington

$150M

Delivered $150M in relief to 690,000 households, supporting families in staying current on energy bills.

State Partner

$160M+

Provided $160M+ in relief aid across the state, supporting families in reducing debt and maintaining essential services.

State of Mississippi

90%

Over 90% response rate for applicants across the state leveraging AI automation.

WSSC Water

$28M

Supported 40,000+ customers in reducing water debt and staying current on bills.

Our Products

PromiseBenefits
AI that enables governments to distribute relief efficiently, accurately, and at scale.

PromiseAudit
AI that monitors public programs in real time to detect waste, fraud, and abuse before it happens.

PromiseVerified
Automating income verification with AI for faster, more accurate results.

PromisePay
Recover more revenue with AI-driven payment plans that reduce missed payments.

Low effort – High impact

We not only promise better outcomes. We also make it easier, cheaper, and safer to run your program from start to finish.

Easy implementation

It takes just eight weeks to stand up a new Promise program on average, oftentimes less.

Low overhead

Our AI-powered service agents can handle outreach and support tickets for your programs, so your team doesn’t have to.

Secure execution

Machine learning finds and prevents waste, fraud, and abuse by bad actors. And all Promise products contain comprehensive audit trails.

Seamless Integration. Powerful Outcomes.

From the first steps of program design to the last steps of providing audit-ready documentation, Promise powers world-class relief and repayment programs that increase participation and completion rates.

Implementation
8 weeks
Average time to stand up a new Promise relief or repayment program.

Outreach
9X
Increase in applications from inclusive outreach to drive ongoing engagement and customer satisfaction.

Self-Service
90%
The vast majority of program applicants use our mobile-first, self-serve portal.

Speed
4x
Centralized application and document processing, powered by AI, speeds the eligibility determination process by as much as 4x

Real Stories. Real Results.

Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.

Case Study

Through its partnership with Promise, Washington provided fast, broad energy relief to low- and moderate-income households statewide. The program reached 690,000 households in just 100 days, distributing $150 million in energy credits.

690,000+
Households received relief
$150M
Distributed in 100 days
90%
Of credits went to low-income households

Case Study

Since 2022, Promise has partnered with a state agency to improve program efficiency and accountability. We helped the agency modernize how eligibility rules and systems adapt to changing policies, cutting delays and errors. AI-driven automation continuously monitors policy and operational data to detect risks and prevent waste.

30% to < 6%
Reduced administrative overhead costs
24/7 monitoring
Detecting waste, fraud and abuse
Accurate eligibility
Significant reduction in eligibility delays and errors

Case Study

Over 15 months, Promise payment plans helped WSSC Water recover $28 million in payments and support over 40,000 customers in reducing their water debt. With $48 million in enrolled balances, the program has empowered customers to stay current on bills and avoid disruptions.

40,000+
Accounts enrolled in payment plans
$48 Million in water debt managed
90%
On-time payment success rate (up from 40-50%)

Case Study

The City of Richmond Department of Public Utilities (DPU) faced a significant increase in accounts receivable during the pandemic.

Through partnerships with PromisePay, DPU successfully distributed federal relief funds and implemented effective payment plans, reducing the outstanding balance by over $20mm and achieving a 93% compliance rate among enrolled customers.

11,000
Customers enrolled with a compliance factor of 93%.
$7M
Relief distributed within the first 30 days of program launch.
$20M
Reduction in outstanding balances.

Case Study

Promise payment plans have helped Louisville Water recover more than $10mm in payments and distribute more than $11M in relief.

In total, Louisville Water has recovered more than $20M at a cost of less than 1% that amount.

17,000+
Accounts enrolled in payment plans.
21,000+
People who were able to keep their water on.
93%
Repayment rate (raised from 20% before working with Promise).